Refund policy

Refund and Cancellation Policy

1. Introduction
At KPS Enterprises, we strive to provide high-quality products and excellent customer service. This policy outlines our guidelines for order cancellations, returns, and refunds.

2. Cancellation Policy

  • Orders can be canceled within 24 hours of purchase, provided they have not been shipped.
  • To cancel an order, customers must contact our support team with the order details.
  • Once an order is shipped, cancellations are not possible.
  • KPS Enterprises reserves the right to cancel an order due to unforeseen circumstances, such as stock unavailability or technical errors. In such cases, a full refund will be provided.

3. Return and Refund Policy

  • Returns are accepted only in cases of damaged, defective, or incorrect products received.
  • Customers must initiate a return request within 7 days of receiving the product.
  • The product must be in its original packaging, unused, and accompanied by a valid proof of purchase.
  • After verification, we will process a refund or replacement as per customer preference.
  • Refunds will be issued through the original payment method within 7-10 business days after approval.
  • Shipping charges are non-refundable unless the return is due to our error.

4. Non-Returnable Items
Certain items cannot be returned, including:

  • Products damaged due to improper use or mishandling.
  • Items without original packaging or accessories.
  • Custom or special-order products.

5. How to Request a Refund or Cancellation

  • To initiate a refund or cancellation, contact our customer support team at [Your Contact Information] with your order details.
  • Provide clear images of the product if reporting damage or defects.
  • Our team will review the request and provide further instructions.

6. Changes to This Policy
KPS Enterprises reserves the right to modify this policy at any time. Updates will be posted on our website.

For any queries or assistance, please contact us at [Your Contact Information].